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PRIVACY POLICY

Last updated on 3rd June 2025

General Provisions

Your personal data at VOX India is controlled and managed by VOX Interior and Exterior Solutions Private Limited and VOX Building Products Private Limited, companies registered under the Companies Act, 2013, having their registered office situated at Villa No. 84, Adarsh Palm Retreat, Devarabisanahalli, Marathahalli, Outer Ring Road, Bangalore, Karnataka, India, 560103.

VOX is engaged in developing and providing comprehensive interior design solutions more fully described in our terms and conditions terms and conditions.

We are highly committed to the privacy of your data and information. This policy governs your access/use of this Website. It relates to the collection, storage, usage, processing, and disclosure of your personal data that you disclose to us while interacting with us through our website or any other communication medium, or engaging with us in other related ways, including any sales or marketing events.

By accessing our website or using our services through any other mode, you confirm and consent that you have read and agreed to the collection and use of your data and certain authorized third-party service providers in the manner provided under this policy, and to contact you via email, phone, or otherwise.

1. QUESTIONS OR CONCERNS?

Reading this privacy notice will help you understand your privacy rights and choices. If you have any questions or grievances regarding how we process or handle your data, you may reach out to our grievance officer:

2. INFORMATION COLLECTED – What do we collect?

We collect information when you use our services and provide your personal information voluntarily when you register with us, express an interest in obtaining information about us or our products and services, when you participate in activities on the Services, or otherwise when you contact us. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services.

Personal Information disclosed by you:

The personal information may include your name, address, location, mobile number, email, your interests, profession, gender, etc.

Property Data:

The details of your property, size of property, preferred materials, schemes for your property, and other details about the property.

Marketing Data:

Details about the information requests you posted in service requests, offers, feedback, comments, quizzes, pictures, and discussions in our chat boxes, preferences for receiving marketing information, call records when you communicate with us for services/inquiries, etc.

Transactional/Payment Data:

We also collect information about the transactions you undertake, including details of payments and type of cards used (debit or credit card details) or UPI mandates.

Information automatically collected:

We automatically collect certain information when you visit, use, or navigate the Services, including computer-identification information obtained from cookies. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, internet service provider, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Information collected from other sources:

To enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, social media platforms, and other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), IP addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion. If you interact with us on a social media platform using your social media account (e.g., Facebook, Instagram, or Twitter), we receive personal information about you such as your name, email address, and gender. Any personal information that we collect from your social media account depends on your social media account’s privacy settings.

3. PROCESSING YOUR INFORMATION – How do we process this information?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We may process your information for the following purposes:

  • To facilitate account creation, authentication, and manage user accounts, to keep your account in working order.
  • To deliver or facilitate delivery services as requested by you.
  • To respond to your queries, inquiries, and resolve any potential issues you might have requested.
  • To send you details about our products and services, changes to our terms and policies, and other similar information.
  • To fulfill and manage your orders, payments, returns, or exchanges made through our services.
  • To request feedback and to contact you about your use of our Services; we may keep records of call and chat records with customers and emails.
  • To send marketing and promotional communications and campaigns.
  • To develop and display personalized content and advertising tailored to your interests, location, and more, identifying usage trends.
  • To keep our services safe and secure, including fraud monitoring and prevention, and to save or protect an individual’s vital interests.
  • To respond to court orders, establish or exercise our legal rights, or defend ourselves against legal claims.
  • To save or protect an individual’s vital interest, such as to prevent harm.

Legality:

We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.

Consent:

By accessing our platform (Website, WhatsApp, or any other mode), you hereby consent and authorize us, and our associate partners and associated third parties, to use your personal information to contact you via email, phone, or otherwise. This is to ensure that you are aware of all the services and offers that exist with VOX. You also expressly agree that we may contact you to offer any additional products or services offered by third parties associated with VOX through means including but not limited to telephone, SMS, email, WhatsApp, or any other messaging service/mobile application or any other physical, electronic, or digital means. This shall be applicable unless revoked as per the terms of this Policy.

4. WHOM AND WHEN DO WE SHARE YOUR DATA?

We may share information in specific situations described in this section and/or with the following categories of third parties:

  • Vendors, consultants, associates, our group companies, associate companies, business partners, and other third-party service providers who perform services for us or on our behalf and require access to such information to do that work. These third parties include but are not limited to: Ad Networks, Affiliate Marketing Programs, Cloud Computing Services, Communication & Collaboration Tools, Data Analytics Services, Data Storage Service Providers, Finance & Accounting Tools, Government Entities, Order Fulfillment Service Providers, Payment Processors, Performance Monitoring Tools, Product Engineering & Design Tools, Retargeting Platforms, Sales & Marketing Tools, Social Networks, Testing Tools, User Account Registration & Authentication Services, Website Hosting Service Providers, etc.
  • We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

5. THIRD-PARTY LINKS/WEBSITES

We may have third-party links, and this Privacy Policy does not apply to other advertisers or platforms that might have their link on our Website/App. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. We cannot guarantee the safety and privacy of data you provide to any third parties.

We advise you to consult the respective privacy policies of these third-party advertising servers for more detailed information, including their practices and instructions about how to opt out of certain options.

6. COOKIES

We may use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice: COOKIES POLICY.

7. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

If you are accessing our Services from countries outside where you are based, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information. We comply with all applicable laws and keep your information safe.

By submitting your information, you agree to store, transfer, and process your information and personal data in the manner described above.

8. RETENTION OF DATA – How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by laws (such as tax, accounting, or other legal requirements).

9. DATA SECURITY – How Do We Keep Your Information Safe?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process.

10. OPTING OUT / WITHDRAWING YOUR CONSENT

If you do not wish to share your personal information, you have the right to withdraw your consent at any time.

You can withdraw your consent at any time by writing an email to our grievance officer at companysecretary@voxindia.co.

YOUR RIGHTS

You have the right to access your personal information from us and the right to correct or update your information. You can write to us in case of any issues you face at companysecretary@voxindia.co.

POLICY UPDATION

We regularly review and may occasionally update our Policy. If we make changes to this Policy, we will notify you of the changes through the Platform or through other means, such as email. We encourage you to periodically review this Policy for the latest information on our privacy practices.